Reference

Your Rights and Our Obligations at abg918

These legal terms set out what you can expect from abg918 and what we expect from you when you open and use an account.

Account TermsUser RightsData HandlingJurisdiction-Dependent AccessContact Paths
abg918 Your Rights and Our Obligations at abg918
ACCOUNT SECURITY STANDARDS

How abg918 Handles Your Data and Account Security

We apply SSL encryption to all account sessions and payment flows — this covers Touch 'n Go eWallet, Boost, and GrabPay transactions from the moment you initiate a transfer to the point it clears in your account. Personal data collected at registration is used only for account verification, transaction processing, and legal compliance. We do not sell or share your data with third parties for marketing purposes.

Data Retention

We keep account and transaction records for the period required under applicable law. Once that period expires, records are deleted or anonymised unless an active dispute requires us to retain them longer.

Cookie Handling

We use session cookies to keep your account logged in and functional cookies to remember your preferred payment method. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support to flag the account for review.

Data Amendment Requests

To update or correct personal data held on your account, submit a request via live chat or email with your account ID. We verify identity before making any changes to registered details.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, data held on your account, or a formal request to amend or delete your personal information, our support team handles these directly. Raise the matter through any of the channels below and we will route it to the right team.

Live Chat Start a live chat from your account dashboard for account-specific legal queries. Available during our standard operating hours; response times are shown at the chat entry point.
Email Support For formal requests — data access, account closure, or dispute escalation — send a written request via email. We acknowledge receipt and respond within the timeframe stated in our data policy.
Account Help Centre The Help Centre inside your account lists the steps for common legal requests: updating registered details, requesting a transaction record, or initiating a formal account review.

Frequently Asked Questions About Our Legal Terms

These are the questions we hear most often about account rights, data, and how our legal terms apply. If your question is not covered here, live chat is the fastest way to get a direct answer.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using the platform is legal in your region before you open an account.

We collect your name, contact details, and payment information at registration for identity verification and transaction processing. No data is sold or shared with third parties for marketing.

Yes. Send a written request via live chat or email with your account ID. We verify your identity first, then provide your data within the timeframe set out in our data policy.

Request account closure through the Help Centre or live chat. We process the closure after verifying your identity. Transaction records are retained for the legally required period, then deleted.

We notify you through your registered contact before any material change takes effect. Continuing to use the platform after the notified date means you accept the updated terms.

Raise the dispute with our support team first via live chat or email. We review transaction records, including Touch 'n Go eWallet, Boost, and GrabPay history, and respond with findings in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.